Services We Provide
Fetch Homes Inc. is registered to provide a comprehensive range of services tailored to meet the diverse needs of our community. We offer personalized support across the followingareas:
One on one adult/children home support
Group and Residential Living
We provide safe and supportive group living environments that foster a sense of community while respecting individual autonomy
Support for Women Escaping Domestic
Our services offer a secure refuge and specialized support for women who have experienced domestic violence, helping them rebuild their lives with dignity and strength.
Learning Disability Support
We offer tailored assistance for individuals with learning disabilities, promoting independence and full participation in community life.
Mental Health Services
Our compassionate care includes support for individuals facing mental health challenges, with a focus on well-being and recovery in a respectful setting.
Care for the Elderly with Long-Term Conditions
We provide specialized care to seniors managing long-term health issues, including:
- Dementia Care
- Physical Disabilities Support
- Sensory Impairment Assistance
Substance Misuse Support
We deliver non-judgmental support for individuals on their journey to overcome substance misuse problems.
Services for Children Leaving Social Care:
We offer guidance and a stable foundation for children transitioning out of social care, helping them build independent and successful futures.
Governance and Quality Assurance
Fetch Homes Inc. is committed to upholding the highest standards of service delivery and is dedicated to continuous improvement. Our governance framework ensures our services are:
- Safe: We prioritize the safety of our clients and staff by proactively identifying and managing risks.
- Caring: We provide a committed service that is compassionate and responsive to the individual needs of every client.
- Effective: We continuously review our policies and procedures to ensure we are providing the best possible outcomes for our clients.
- Well-Led: We maintain robust processes to monitor our service and systems, ensuring high-quality care is consistently provided.
To maintain this standard, our Registered Manager will conduct internal audits, regular spot checks, and quality assurance monitoring. We will actively solicit client and family feedback through annual satisfaction surveys to guide our service improvements. We will also seek to align with the highest possible Quality Management Standard for Healthcare Organizations
Service User's Privacy and Dignity
The privacy and dignity of our clients are paramount. Fetch Homes Inc. is committed to:
- Treating all clients with consideration, dignity, and respect.
- Addressing clients in the manner they choose.
- Respecting a client’s right to choose the gender of their support worker where possible.
- Ensuring confidential conversations are not overheard.
- Handling all personal information with care, sharing it only with a client’s consent or when essential for their safety and well-being.
- Safeguarding clients against abuse by identifying risks and responding swiftly to any concerns.
Complaints Procedure
Fetch Homes Inc. views complaints and compliments as valuable opportunities to improve the quality of our service. We assure all clients that they will not be victimized for making a complaint. Our commitment is that:
- All complaints will be taken seriously and handled with fairness and impartiality.
- We will provide an initial response within 24 hours and a final reply within 28 days.
- If a complaint is upheld, a written apology will be issued, and we will take appropriate action to rectify the issue, keeping the client informed throughout the process.
- Clients are entitled to involve an impartial third party or advocate in the complaint procedure at any time.